Data transformation & integration as a cornerstone for a successful data project (2023 Prediction #8)

It has been a little over a decade since the first wave of adoption of big data solutions, when CEOs first started to talk about aspiring to become “data-driven organizations.” European businesses and public sector organizations have invested billions of euros in data analytics skills and platforms in the intervening years, and clear progress has been made.

Privacy will reinforce hyper-personalized customer experiences (2023 Prediction #7)

Since the inception of omnichannel over a decade ago, the “holy grail” for customer experience (CX) has been to gain enough insight into a customer/client/citizen to provide personalized engagement through any channel specific to an individual's needs. This rapacious demand for insight spurred exponential growth in third-party activity tracking cookies (i.e., small blocks of data attached to a website, cataloguing a person's behavior) across websites, social networks, and mobile applications.

Putting the foundations in place for hyper-automation (2023 Prediction #6)

As organizations automate more broadly, and increasingly critical aspects of their operations, many are hitting a glass ceiling as they lack the fundamental building blocks to ensure that they do this in an effective and efficient way.

Expandable ERP cores are paving the way for individualized digitalization (2023 Prediction #5)

When redesigning the business application landscape, many companies focus on application architectures with a cloud-based ERP core. This makes sense, as modernization is primarily aimed at setting up agile and resilient business processes and business models capable of adapting to rapid change and adversity in an increasingly digitalized world. To achieve this, homogeneous application landscapes are often no longer the first choice. However, past experience, especially with large SAP landscapes, has shown that implementing adaptations and innovations may be challenging.

Application management and infrastructure consolidation in the digital factory – more digital efficiency at the factory edge (2023 Prediction #4)

IT infrastructures within factories are highly distributed today. It is not uncommon for companies to use hundreds or even thousands of industrial PCs (IPCs) for various different purposes on their shop floors. This leads to complexity in IT infrastructure and application management. When clients consider reducing the complexity and cost of their existing IT infrastructures for OT purposes, they basically have two options.

Energy management – the first step towards net zero (2023 Prediction #3)

The energy management business is booming due to soaring energy costs and will continue to gain in importance in 2023. Energy management solutions are currently the second most frequently used building block of sustainability-related technology for European firms, according to PAC research, just after ESG data monitoring & reporting software. This trend has grown considerably in the course of 2022, and we believe that it will remain highly relevant in 2023.