Crealogix – a digital engagement software provider from Zurich

With fintechs and digital banks (e.g. N26, Klarna, Revolut, etc.) gaining in influence, traditional banks are faced with the ongoing threat of losing customers, in particular younger customers, to their digital counterparts. As a result, established banks are keen to digitally transform, implementing digital services and features that help improve the retention of existing customers as well as the acquisition of new ones. This is also reflected by PAC’s annual global CxO survey, in which 36% of the participants (n=334) from the banking industry said they intended to spend more on digital transformation with respect to the customer experience (CX) in 2021 and 2022.

PAC INNOVATION RADAR ServiceNow Services in Europe 2021: A hyper-competitive market anticipating strong growth

For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.

Software-defined cars at the center of the IAA 2021

Last week, the leading trade fair of the automotive industry, the International Automobile Exhibition (also known as International Mobility Show, IAA), opened its doors to welcome more than 400,000 visitors in Munich, Germany. From September 7th to September 12th, visitors were able to have a look at the newest car models from major OEMs (VW, BMW, Daimler, Renault, etc.) as well as the latest innovations from automotive suppliers such as Continental, Bosch, ZF Group, and many more. Under the motto ‘What will move us next’, the IAA put a strong emphasis on the trending topics of the past few years - electrification, digitalization, urban mobility, and sustainability were the recurrent themes of the fair.

Le secteur industriel obligé de se transformer

Le secteur industriel a été, avec les transports et le tourisme l’un des secteurs les plus impactés par la crise liée au Covid. L’année 2020 a été très difficile et la reprise s’opère à des vitesses différentes selon les sous-secteurs industriels. L’aéronautique, par exemple, reste impacté et continuera à l’être pendant plusieurs années, même si la dynamique d’investissement repart à la hausse.

SAP Landscapes in Transition: a Glimpse of the Status Quo

With the end of ECC maintenance announced, SAP is pushing its community to completely change their application platform - either to SAP S/4HANA or to a platform from other vendors. In our survey, we want to find out about the status quo and migration plans. 

Figure of the day: Microsoft Dynamics-related C&S Services - Total Western Europe

Microsoft Dynamics-related C&SI services will generate a €2.150m market in 2021 in Western Europe, growing 5.4% from 2020.