Fast-track to software-defined vehicles

PAC and T-Systems are pleased to announce the publication of a new whitepaper, “Fast-track to software-defined vehicles: How can OEMs cross the roadblocks that hamper the development of software-defined vehicles ? ”. In this whitepaper, we aim to assess the current state of the art in the software-defined vehicles market and its opportunities.

EY is orchestrating a data and AI ecosystem of partners to accelerate end-to-end enterprise transformation

PAC recently had the opportunity to attend the EY Global Data and AI Summit and was encouraged by the approach EY is taking in cultivating an ecosystem of partners. EY described this approach as being “better together”, and PAC agrees this is key to a successful data and AI strategy.

A critical review of SAP’s CX portfolio

As one of the most important software companies in the world, SAP needs virtually no introduction. Its portfolio covers any software a company needs to operate on a daily basis, including ERP, HCM, and SCM solutions. One of the most predominant topics in recent years has been the customer experience (CX). This is primarily due to the Covid-19 pandemic, which has led to a worldwide online shopping boom and a heightened emphasis on the digital customer experience.

La gestion de l’expérience client encore très dynamique

La version actualisée de nos chiffres sur notre segment « Digital Customer Engagement » vient d’être publiée. Ce segment reprend ce que nous considérons être lié directement à l’engagement client, quels que soient les canaux. Nous retrouvons ainsi la gestion des contenus, mais aussi ce qui est relatif au commerce digital (comprenant l’eCommerce), le marketing digital et la gestion de l’expérience client.

AI-enabled products and services in life science – examples from Switzerland

In 2022 – and for a twelfth consecutive year – Switzerland ranked first in the Global Innovation Index, with life science companies such as Roche and Novartis being the country’s top performers. To illustrate some innovative approaches on how to leverage AI for products and services in the life science industry, we will have a look at what is happening in one of the world’s leading life science hubs:

The impact of the ARZ deal on the SITS market figures for Austria

PAC recently updated its software & IT services market figures by verticals for Austria (exclusively considering non-captive revenues, i.e. external revenues). One development is worthy of mention: the acquisition of Allgemeines Rechenzentrum GmbH, short ARZ, by Accenture is expected to have a significant impact on the development of IT services for the banking industry. For 2022 and 2023, this deal will result in substantial growth. Overall, PAC expects average growth of 17% in IT spending by this vertical. In more detail, application management and infrastructure outsourcing services will increase substantially, and we expect momentum in infrastructure support services & project services. For example, infrastructure outsourcing services will increase from €85 million in 2021 to €164 million in 2023 (both in current prices), an annual rate of approximately 40%.