For this evaluation, PAC analyzed the services related to artificial intelligence (AI) offered by nearly 30 providers. A total of 21 organisations made it into the final assessment. The overall results rate five providers as “Best in Class”. Detailed evaluations in a total of seven business process-related segments show that when selecting a suitable service partner, user companies are well advised to also consider second-tier providers and specialists:
- AI-related Services in Germany (overall results)
"Best in class" ratings: Accenture, Deloitte, DXC, IBM, TCS
- AI-related Services for HR/HCM
"Best in class" ratings: Accenture, Deloitte, IBM
- AI-related Services for Sales, Service, Marketing
"Best in class" ratings: Accenture, Alexander Thamm, Arvato Systems, Deloitte, IBM, pmOne, Reply, Sopra Steria, TCS
- AI-related Services for Logistics/SCM
"Best in class" ratings: Arvato Systems, Capgemini, Deloitte, IBM, Reply, NTT DATA, T-Systems - AI-related Services for GRC
"Best in class" ratings: Accenture, adesso, Deloitte, IBM, Sopra Steria
- AI-related Services for Financials/Procurement
"Best in class" ratings: Accenture, Deloitte, IBM
- AI-related Services for IT
"Best in class" ratings: Accenture, Atos, DXC, IBM, T-Systems, TCS
- AI-related Services for Production & IoT
"Best in class" ratings: Accenture, Atos, DXC, IBM, NTT DATA, Reply, T-Systems, TCS
Depending on their focus areas, the providers were positioned in one or more analyses.
Press releases:
