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For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
The municipality of Tilburg in the Netherlands innovates public service delivery with Salesforce
The municipality of Tilburg in the Netherlands enhances citizen service delivery with Salesforce Service Cloud and Marketing Cloud. The solutions enable the local authority to remotely access data, offer personalized experiences, and launch new services.
Figure of the day: Salesforce adoption - CxO survey - USA
According to PAC's CxO Investment Survey, 37% of respondents in the USA plan to invest in Salesforce over the next two years.
La crise du COVID-19, accélérateur des mutations IT pour le secteur bancaire français
Les banques françaises ont extrêmement bien résisté à la crise du COVID-19. Selon les statistiques de la Banque centrale européenne, les banques françaises ont généré 21,5 Md€ des 23 Md€ d'euros de résultat net généré en Europe l'an dernier alors que d'autres grandes économies européennes ont enregistré soit des pertes importantes (l'Espagne ...
Thales se lance à son tour dans la course à la souveraineté numérique avec le lancement de son cloud de confiance
Thales a annoncé ce matin avoir signé un accord stratégique avec Google Cloud pour co-développer, au sein d’une nouvelle société indépendante de droit français gérée et opérée majoritairement par Thales, une offre de cloud souverain qui répondra aux critères du label français « cloud de confiance » certifié par l’ANSSI.
Figure of the day: Software and IT services market - manufacturing industry - Germany
The German manufacturing industry is one of the main pillars of the German economy and accounts for more than 35% of the local total software and IT services (SITS) market.
Leading ServiceNow service providers ramp up investment to meet demand
Over the past three months at PAC, we have embarked on one of the most ambitious studies into the ServiceNow services ecosystem in Europe, examining the overall capabilities of leading firms in the space, as well as their capacity to deliver value across specific workflows - from core IT and CSM modules, to the rapidly evolving creator ...
Proximus outsources its private cloud infrastructure to HCL Technologies
Proximus signs HCL Technologies as a partner to run and service its private cloud infrastructure, adding sustainability, efficiency, and resilience layers to data center infrastructure operations.
Figure of the day: Digital Customer Experience - Investment priorities worldwide
Asking IT investment decision-makers about their investments in different IT areas shows that the Digital Customer Experience topic ranks first. 30% of respondents worldwide intend to spend more on CRM over the next two years.
Telindus Strengthens its Cloud Credibility
Benelux IT provider Telindus now holds a Microsoft Azure Gold Partner status. A position the company will leverage to strengthen its end-to-end cloud offering as demand for cloud-based solutions and services rises.
Figure of the day: Cyber security expertise - CxO survey - Spain
According to PAC's CxO Investment Survey Initiatives to improve business expertise of cyber security personnel have only been implemented by 56% of the companies in Spain
Figure of the day: Importance of cyber security on the IT agenda - CxO survey - Italy
The Italian CxO Investment Survey participants mention cyber security projects as particularly important. For 39% say that it is the most important topic on their organization's IT agenda.
Crealogix – a digital engagement software provider from Zurich
With fintechs and digital banks (e.g. N26, Klarna, Revolut, etc.) gaining in influence, traditional banks are faced with the ongoing threat of losing customers, in particular younger customers, to their digital counterparts. As a result, established banks are keen to digitally transform, implementing digital services and features that help ...
Software-defined cars at the center of the IAA 2021
Last week, the leading trade fair of the automotive industry, the International Automobile Exhibition (also known as International Mobility Show, IAA), opened its doors to welcome more than 400,000 visitors in Munich, Germany. From September 7th to September 12th, visitors were able to have a look at the newest car models from major OEMs ...
Microsoft Dynamics-related C&S Services in the United Kingdom
The UK is the second largest market for Microsoft Dynamics-related C&SI services in Western Europe behind Germany, and generates about 18% of the market.
Le secteur industriel obligé de se transformer
Le secteur industriel a été, avec les transports et le tourisme l’un des secteurs les plus impactés par la crise liée au Covid. L’année 2020 a été très difficile et la reprise s’opère à des vitesses différentes selon les sous-secteurs industriels. L’aéronautique, par exemple, reste impacté et continuera à l’être pendant plusieurs années, ...
SAP Landscapes in Transition: a Glimpse of the Status Quo
With the end of ECC maintenance announced, SAP is pushing its community to completely change their application platform - either to SAP S/4HANA or to a platform from other vendors. In our survey, we want to find out about the status quo and migration plans.
Figure of the day: Microsoft Dynamics-related C&S Services - Total Western Europe
Microsoft Dynamics-related C&SI services will generate a €2.150m market in 2021 in Western Europe, growing 5.4% from 2020.
Minit hits a rich seam in process mining
Process mining is emerging as one of the most dynamic areas of the software market in 2021.
Oracle Applications-related C&SI services in Western Europe
According to PAC, Oracle Applications-related C&SI services will generate a €3.714mn market in 2021 in Western Europe.
Figures of the week - SAP-related C&SI services in Western Europe
This week, in our "figure of the day" series, we mainly focused on SAP-related consulting and systems integration (C&SI) services in Western Europe, looking at market volumes in 2021.