The enabling technologies behind digital innovation - II

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The enabling technologies behind digital innovation - II

Posted on December 7, 2022

The role of the cloud

Organizations from all sectors are gearing up for their digital future. And they are doing so by investing massively in data-centric and eco-system-oriented platforms. And most of these d...

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Le numérique en fer de lance pour répondre aux enjeux du retail

Posted on December 6, 2022

PAC vient de publier son insight sur le retail. En 2021, le secteur alimentaire de détail et le secteur non alimentaire ont connu des expériences très différentes en termes de résultats. Les clients sont revenus vers le commerce non alimentaire, qui était auparavant miné par la pandémie, alors que le commerce alimentaire, qui avait connu une ...

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Les opérateurs télécoms ont encore besoin d’améliorer leur efficacité opérationnelle

Posted on December 2, 2022

Selon l’ARCEP, régulateur télécom français, les opérateurs ont investi un montant record de 14,9 milliards d'euros en 2021 en France (+11%). Ces lourds investissements s’expliquent à la fois par des déploiements massifs de fibre optique, mais aussi par les premiers déploiements 5G. Or, ces investissements ont commencé à porter leurs fruits. ...

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The Advance of Digital Public Services in Europe

Posted on December 1, 2022

The pandemic prompted many industries to focus more on the customer experience. In the retail & wholesale sector, companies used alternative sales channels and developed engaging digital customer experiences to fuel online sales. Once the lockdowns ended, the customer experience (CX) was again at the center of attention for retailers as they ...

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Goals, drivers, and obstacles of digital innovation - I

Posted on November 29, 2022

What makes decision-makers invest in transformation and innovation, even in uncertain times?

The pandemic has highlighted the growing importance of digitalization. Companies with a highly digitized business model were the winners during the crisis, whereas more traditional organizations had to react quickly and had to transform themselves ...

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Le déploiement du MaaS à grande échelle ne pourra se faire qu’avec le soutien des services numériques

Posted on November 25, 2022

Le concept de mobilité as a services (MaaS) n'est pas nouveau, mais il est devenu un sujet clé pour l'avenir de la mobilité. Il désigne des services permettant de faciliter l’utilisation des transports collectifs (bus, tramway, métro...), partagés (vélos, trottinettes...) ou à usage privatif (taxis, VTC, voitures de location...).

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EY is orchestrating a data and AI ecosystem of partners to accelerate end-to-end enterprise transformation

Posted on November 21, 2022

PAC recently had the opportunity to attend the EY Global Data and AI Summit and was encouraged by the approach EY is taking in cultivating an ecosystem of partners. EY described this approach as being “better together”, and PAC agrees this is key to a successful data and AI strategy.

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Fast-track to software-defined vehicles

Posted on November 18, 2022

PAC and T-Systems are pleased to announce the publication of a new whitepaper, “Fast-track to software-defined vehicles: How can OEMs cross the roadblocks that hamper the development of software-defined vehicles ? ”. In this whitepaper, we aim to assess the current state of the art in the software-defined vehicles market and its ...

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Le software-defined vehicle : le nouveau paradigme du secteur automobile

Posted on November 18, 2022

PAC et T-Systems ont le plaisir d'annoncer la publication d'un nouveau livre blanc, "Fast-track to software-defined vehicles : How can OEMs cross the roadblocks that hamper the development of software-defined vehicles ? ”. Dans ce livre blanc, nous souhaitons évaluer l'état actuel du marché du « software defined vehicle » et ses opportunités.

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A critical review of SAP’s CX portfolio

Posted on November 17, 2022

As one of the most important software companies in the world, SAP needs virtually no introduction. Its portfolio covers any software a company needs to operate on a daily basis, including ERP, HCM, and SCM solutions. One of the most predominant topics in recent years has been the customer experience (CX). This is primarily due to the ...

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AI-enabled products and services in life science – examples from Switzerland

Posted on November 17, 2022

In 2022 – and for a twelfth consecutive year – Switzerland ranked first in the Global Innovation Index, with life science companies such as Roche and Novartis being the country’s top performers. To illustrate some innovative approaches on how to leverage AI for products and services in the life science industry, we will have a look at what ...

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La gestion de l’expérience client encore très dynamique

Posted on November 14, 2022

La version actualisée de nos chiffres sur notre segment « Digital Customer Engagement » vient d’être publiée. Ce segment reprend ce que nous considérons être lié directement à l’engagement client, quels que soient les canaux. Nous retrouvons ainsi la gestion des contenus, mais aussi ce qui est relatif au commerce digital (comprenant ...

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The impact of the ARZ deal on the SITS market figures for Austria

Posted on November 10, 2022

PAC recently updated its software & IT services market figures by verticals for Austria (exclusively considering non-captive revenues, i.e. external revenues). One development is worthy of mention: the acquisition of Allgemeines Rechenzentrum GmbH, short ARZ, by Accenture is expected to have a significant impact on the development of IT ...

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Les fournisseurs de services SAP nombreux et variés en France

Posted on November 8, 2022

PAC vient de publier son panorama des fournisseurs de services autour de SAP en France. Le moins que l’on puisse dire est que SAP a un nombre important de partenaires. Cet écosystème n’est pas nouveau mais en constante mutation avec régulièrement de nouveaux venus qui se positionnent sur de nouvelles offres (des partenaires d’éditeurs ...

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Connected worker platforms – market evolution and the current vendor landscape

Posted on November 3, 2022

To understand the present, it is always very helpful to have a look at the past. We started to evaluate platforms for connected workers back in 2019 and have adapted the scope of our evaluation over time to keep up with market evolution. The starting point of our evaluation was pretty simple - we asked ourselves: “What does augmented reality ...

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Réussir sa digitalisation, élément clé pour les assureurs français

Posted on October 28, 2022

2021 a été une excellente année pour les assureurs français. Selon les derniers chiffres de la Fédération Française des Assureurs (FFA), leur résultat net a augmenté de 22% en 2021 et cette bonne performance s'est poursuivie au premier semestre 2022 malgré la récente volatilité des marchés

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PwC is focusing on partnerships, alternative commercial models, and execution to innovate in the financial services sector

Posted on October 20, 2022

PAC recently had the opportunity to attend a PwC EMEA financial services (FS) analyst day focused on how they are helping to transform clients from strategy through to execution. Of the areas discussed, the digital banking partnership between PwC and Microsoft resonated significantly with PAC.

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L’alliance Meta/Microsoft/Accenture pour accélérer l’adoption du métaverse d’entreprise

Posted on October 20, 2022

Lors du Meta Connect 2022 la semaine dernière, Meta a annoncé de nombreuses alliances qui vont entériner son entrée dans le marché du métaverse à destination des professionnels. La plus importante étant celle avec Microsoft, son concurrent direct (avec son produit Mesh For Teams).

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PAC CxO survey reveals the reality, and opportunity, of enterprise 5G adoption across Europe

Posted on October 19, 2022

For 2022 PAC chose 5G as one of the key topics to survey 596 European CxOs across 14 countries. From the survey data highlighted in this blog, it is evident to PAC that 5G presents a significant opportunity for enterprises to improve their operations with the right support from solution/service providers.

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Google Cloud Next ‘22 in Munich

Posted on October 17, 2022

Google Cloud Next ‘22 was a hybrid event across the globe. In addition to in-person physical events in New York, Sunnyvale, Munich, and Bengaluru, the content was broadcast and was also available on demand. Mopia Kamdoum and Aline Trautmann from PAC attended in Munich, gaining insights into Google Cloud activities in EMEA.

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Les banques françaises continuent à investir pour accélérer leur transformation

Posted on October 14, 2022

Les banques françaises ont affiché de solides performances financières à la sortie de la crise de Covid-19. Les cinq plus grands établissements (BPCE, BNP, SG, Crédit Agricole, Crédit Mutuel) ont vu leur résultat net cumulé plus que doubler en 2021. Une bonne performance qui s'est poursuivie au premier semestre 2022. Afin de faire face à ce ...

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