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For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
Figure of the day: IT spending on artificial intelligence/ machine learning - CxO survey - USA
According to PAC's CxO Investment Survey, 28% of respondents in the USA intend to spend more on artificial intelligence/ machine learning over the next two years.
Figure of the day: AI strategy - manufacturing - UK
63% of the enterprise leaders in the manufacturing sector we surveyed for the UK CxO Investment Survey said their company has an AI strategy under development.
Figure of the day: Strategy for artificial intelligence - CxO survey - worldwide
69% of companies we surveyed for the CxO Investment Survey worldwide stated that they have already put in place an overall strategy for AI or have one under development.
AWS brings machine learning solutions to take on manufacturing challenges
We recently sat down with Jan Metzner, Head of Manufacturing for EMEA; and Constantin Gonzales, a Principal Solutions Architect working with customers in the manufacturing industry.
Figure of the day: AI strategy - CxO survey - France
68% of the enterprise leaders in France we interviewed for the CxO Investment Survey stated that they have already put in place an overall strategy for AI or have one under development.
Figure of the day: AI strategy - CxO survey - UK
Only 26% of sampled respondents of our CxO investment survey in the UK have an AI strategy in place.
Hotspots for AI implementation in Finance & Procurement
The overall impact of AI on finance and procurement processes across the value chain is growing, and there are many ways in which AI is able to support departments with their day-to-day challenges and with making processes more efficient.
AI technology and its impact on the HCM market
As the focus of HR shifts from administrative tasks to improving workforce productivity, modern HCM solutions with embedded artificial intelligence (AI) technology can help organizations streamline processes and increase employee efficiency, and they can help supervisors take more informed workforce-related decisions. Across the HR value ...
Acquiring Element AI supercharges ServiceNow’s AI roadmap
At the end of 2020, we described ServiceNow's strategy to boost appeal across the C-Suite and build high-value vertical-focused solutions. The firm's ongoing work to develop capabilities that cut to the core of industry challenges, while simultaneously scratching the itch of issues outside of IT has helped push the workflow management ...
PAC Predictions 2021: KI wird den Markt für Customer Experience radikal verändern
Künstliche Intelligenz (KI) gilt mittlerweile als Technologie, die zu einem Paradigmenwechsel in der digitalen Transformation führen wird. Den Möglichkeiten scheinen keine Grenzen gesetzt zu sein. Unsere PAC-Experten beleuchten den Trend und nennen die drei Hauptanwendungsfälle, die 2021 im Mittelpunkt der Diskussion stehen werden, wie sich ...
PAC Predictions 2021: AI - the ultimate game changer in the CX market
Artificial intelligence (AI) is considered a game changer in digital transformation. The possibilities seem endless – from autonomous driving, through more efficient production processes, to the creation of completely new business models. Learn more about the three main cases PAC expect to dominate the discussion around using AI to drive the ...
Cognizant snaps up UK-based AI and Analytics specialist Inawisdom
IT Services firm Cognizant spent the last 12 months on one of its largest shopping sprees, with CEO Brian Humphries staying true to his pledge to build out capability in the firm's designated digital battlegrounds. Capping off the 2020 acquisition binge, Cognizant announced its latest purchase - UK-Based AWS consulting partner Inawisdom - ...
Impressions from AWS re:Invent 2020 - Part 1: “the right tool for the right job“
Many things were different this year at AWS’ global customer event. It was extended from one to three weeks, with five key notes and more than 500 technical sessions. And instead of hosting 65,000 attendees onsite in Las Vegas as last year, AWS welcomed over 500,000 registered attendees at their virtual event.
But many things also felt ...
New study by PAC: Digital marketing is data-driven and essential to corporate strategy
The role of marketing has evolved considerably in recent years, driven by changes in customer buying behavior and digital innovation. Marketing departments are increasingly involved in strategic decisions, and marketers are tasked with contributing proactively to the growth of their company.
PAC INNOVATION RADAR on AI-related services: Strong ratings for top five providers, but specialists make their mark
For this evaluation, PAC analyzed the services related to artificial intelligence (AI) offered by nearly 30 providers. A total of 21 organisations made it into the final assessment. The overall results rate five providers as “Best in Class”. Detailed evaluations in a total of seven business process-related segments show that when selecting a ...
How AI and Platform Sharing will Transform Logistics
Logistics companies are facing a second wave of major disruption – and this time, artificial intelligence and industry-wide platforms will be at the heart of it.
Three emerging forces in UK AI
The UK is among the leading adopters of artificial intelligence technology in Europe.
From financial services to healthcare to policing, AI is being explored as a way to transform existing processes and ways of working, and to create new products and services. AI-based chat-bots have entered mainstream use in both the consumer and ...
The top 10 IT trends for 2020 (8) – Trend 7: RPA & automation increasingly integrate AI
First, companies can only automate processes that are well-known, documented, and already working. In many cases, companies need to reengineer their processes before they can apply any kind of automation. They should not take the risk of automating faulty processes and then...
Die Top 10 IT-Trends für 2020 (8) – Trend 7: RPA und Automatisierung integrieren zunehmend KI
Automatisierung steht bereits weit oben auf der Liste bei IT-Dienstleistern und Anwenderunternehmen, da sie Geschwindigkeit und Qualität verbessert und gleichzeitig eine Vergrößerung der Belegschaft überflüssig macht. Zwei Faktoren bremsen diesen Markt jedoch noch immer aus. Zum einen können die Unternehmen nur...
The top 10 IT trends for 2020 (7) – Trend 6: AI-empowered business applications
teknowlogy | PAC believes that cloud-based application software providers will go even further by leveraging all their customers’ data to provide both anonymized data sets and preconfigured algorithms to run benchmarks, accelerate calculations, and enhance business processes. In order to do so, vendors will need to...