Leading providers of IT services - EMEA

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Leading providers of IT services - EMEA

Posted on March 25, 2021

PAC recently published the first rankings at global and EMEA level, taking into account 2020 revenue. Given the strong impact of the Covid 19 crisis in 2020, we decided to add some short vendor rankings at worldwide as well as at EMEA level ...

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Hotspots for AI implementation in Finance & Procurement

Posted on March 16, 2021

The overall impact of AI on finance and procurement processes across the value chain is growing, and there are many ways in which AI is able to support departments with their day-to-day challenges and with making processes more efficient.

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AI technology and its impact on the HCM market

Posted on January 13, 2021

As the focus of HR shifts from administrative tasks to improving workforce productivity, modern HCM solutions with embedded artificial intelligence (AI) technology can help organizations streamline processes and increase employee efficiency, and they can help supervisors take more informed workforce-related decisions. Across the HR value ...

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Acquiring Element AI supercharges ServiceNow’s AI roadmap

Posted on January 13, 2021

At the end of 2020, we described ServiceNow's strategy to boost appeal across the C-Suite and build high-value vertical-focused solutions. The firm's ongoing work to develop capabilities that cut to the core of industry challenges, while simultaneously scratching the itch of issues outside of IT has helped push the workflow management ...

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PAC Predictions 2021: KI wird den Markt für Customer Experience radikal verändern

Posted on January 13, 2021

Künstliche Intelligenz (KI) gilt mittlerweile als Technologie, die zu einem Paradigmenwechsel in der digitalen Transformation führen wird. Den Möglichkeiten scheinen keine Grenzen gesetzt zu sein. Unsere PAC-Experten beleuchten den Trend und nennen die drei Hauptanwendungsfälle, die 2021 im Mittelpunkt der Diskussion stehen werden, wie sich ...

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PAC Predictions 2021: AI - the ultimate game changer in the CX market

Posted on January 13, 2021

Artificial intelligence (AI) is considered a game changer in digital transformation. The possibilities seem endless – from autonomous driving, through more efficient production processes, to the creation of completely new business models. Learn more about the three main cases PAC expect to dominate the discussion around using AI to drive the ...

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Cognizant snaps up UK-based AI and Analytics specialist Inawisdom

Posted on December 22, 2020

IT Services firm Cognizant spent the last 12 months on one of its largest shopping sprees, with CEO Brian Humphries staying true to his pledge to build out capability in the firm's designated digital battlegrounds. Capping off the 2020 acquisition binge, Cognizant announced its latest purchase - UK-Based AWS consulting partner Inawisdom - ...

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Impressions from AWS re:Invent 2020 - Part 1: “the right tool for the right job“

Posted on December 21, 2020

Many things were different this year at AWS’ global customer event. It was extended from one to three weeks, with five key notes and more than 500 technical sessions. And instead of hosting 65,000 attendees onsite in Las Vegas as last year, AWS welcomed over 500,000 registered attendees at their virtual event.

But many things also felt ...

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New study by PAC: Digital marketing is data-driven and essential to corporate strategy

Posted on November 18, 2020

The role of marketing has evolved considerably in recent years, driven by changes in customer buying behavior and digital innovation. Marketing departments are increasingly involved in strategic decisions, and marketers are tasked with contributing proactively to the growth of their company. 

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PAC INNOVATION RADAR on AI-related services: Strong ratings for top five providers, but specialists make their mark

Posted on September 17, 2020

For this evaluation, PAC analyzed the services related to artificial intelligence (AI) offered by nearly 30 providers. A total of 21 organisations made it into the final assessment. The overall results rate five providers as “Best in Class”. Detailed evaluations in a total of seven business process-related segments show that when selecting a ...

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How AI and Platform Sharing will Transform Logistics

Posted on May 7, 2020

Logistics companies are facing a second wave of major disruption – and this time, artificial intelligence and industry-wide platforms will be at the heart of it.

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Three emerging forces in UK AI

Posted on March 26, 2020

The UK is among the leading adopters of artificial intelligence technology in Europe. 

From financial services to healthcare to policing, AI is being explored as a way to transform existing processes and ways of working, and to create new products and services. AI-based chat-bots have entered mainstream use in both the consumer and ...

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The top 10 IT trends for 2020 (8) – Trend 7: RPA & automation increasingly integrate AI

Posted on January 24, 2020

First, companies can only automate processes that are well-known, documented, and already working. In many cases, companies need to reengineer their processes before they can apply any kind of automation. They should not take the risk of automating faulty processes and then...

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Die Top 10 IT-Trends für 2020 (8) – Trend 7: RPA und Automatisierung integrieren zunehmend KI

Posted on January 24, 2020

Automatisierung steht bereits weit oben auf der Liste bei IT-Dienstleistern und Anwenderunternehmen, da sie Geschwindigkeit und Qualität verbessert und gleichzeitig eine Vergrößerung der Belegschaft überflüssig macht. Zwei Faktoren bremsen diesen Markt jedoch noch immer aus. Zum einen können die Unternehmen nur...

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The top 10 IT trends for 2020 (7) – Trend 6: AI-empowered business applications

Posted on January 21, 2020

teknowlogy | PAC believes that cloud-based application software providers will go even further by leveraging all their customers’ data to provide both anonymized data sets and preconfigured algorithms to run benchmarks, accelerate calculations, and enhance business processes. In order to do so, vendors will need to...

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Die Top 10 IT-Trends für 2020 (7) – Trend 6: KI-gestützte Geschäftsanwendungen

Posted on January 20, 2020

teknowlogy | PAC ist überzeugt, dass die Anbieter von Cloud-basierter Anwendungssoftware sämtliche Daten ihrer Kunden auswerten werden, um sowohl anonymisierte Datensätze als auch vorkonfigurierte Algorithmen zur Verfügung zu stellen, mit deren Hilfe sich Benchmarks ausführen, Berechnungen beschleunigen und Geschäftsprozesse verbessern ...

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Die Top 10 IT-Trends für 2020 (6) – Trend 5: Anwendungsplattformen der nächsten Generation bieten digitale Innovationen

Posted on January 17, 2020

Cloud-basierte Anwendungsplattformen werden zu Schrittmachern der Software-Industrie. Reine Cloud-Plattformanbieter wie Salesforce, Workday und ServiceNow sind ins Scheinwerferlicht gerückt, und dort werden sie auch bleiben. Die Plattformen der nächsten Generation ermöglichen eine schnelle Bereitstellung von Anwendungen und nutzen dabei die ...

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Use cases for AI in CPG and retail will grow exponentially

Posted on January 15, 2020

Artificial intelligence (AI) raises the analytical capabilities of CPG manufacturers and retailers to a new level and helps to optimize decision-making and to automate processes and actions. This includes optimizing internal processes such as logistics, inventory, and supply chain management in order to reduce costs as well as increasing ...

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The top 10 most promising European AI startups

Posted on January 10, 2020

The worldwide race to take the leadership in artificial intelligence has started. And given the financial and scientific powers of the United States and China, Europe will probably not have a choice, but to show a common strategy in order to be a serious competitor. It is not an easy task as the major European countries have announced ...

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State of AI in France and top French AI start-ups

Posted on December 18, 2019

In our report The status quo of AI in France: an effervescent landscape, we have compiled some use cases in segments that are important for the French economy, as well as a selection of the most promising French AI start-ups. AI is definitely growing in France among companies that have a strong data culture and the right resources. The ...

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What is IOWN? Impressions from the NTT R&D Forum 2019 (part 2)

Posted on November 29, 2019

Here are my impressions, part 2, from the NTT R&D Forum (for part 1, please refer to “What is IOWN? – Impressions from the NTT R&D Forum 2019 [part 1]). On Thursday and Friday, the focus was on NTT DATA’s R&D work…

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