PAC at the Qualtrics X4 Tour

Posted on May 25, 2023

As part of their X4 Roadshow around the world, Qualtrics held their CX/EX event at Munich’s BMW World this week. Between inspiring presentations from assorted speakers and plenty of networking, Qualtrics also presented the newest addition to its XM Platform, XM for Frontlines.

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Our take on SAP’s Sapphire 2023 announcements: looking beyond SAP S/4HANA

Posted on May 22, 2023

Sapphire in the USA is SAP's central customer trade fair. The company uses the event for new announcements. This year, the focus was on AI, industry platforms, and sustainability.

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F&A, HR, and payroll solutions provider Sage announces new updates to Sage Intacct

Posted on March 31, 2023

UK-based Sage announced new artificial intelligence and automation updates to its Sage Intacct, a core cloud-native financial management proposition for mid-sized businesses in Sage's core markets (US, Canada, UK, France, Australia, and South Africa).

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GROW with SAP and Datasphere: SAP raises its profile in data management and cloud services

Posted on March 28, 2023

After the portfolio streamlining of recent months (sale of Qualtrics, withdrawal from the health and banking segments, and Business by Design), SAP has launched a new product initiative in the innovative areas of cloud and data. With Datasphere, SAP is finally addressing the integration challenge of heterogeneous data sources. GROW with SAP ...

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Oracle NetSuite celebrates 25 years of existence with new product announcements

Posted on February 24, 2023

PAC takes a closer look at how Oracle NetSuite's new suite innovations give UK customers the insights and resources to increase productivity, enhance profitability, and drive growth.

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Unit4 launches its new Marketplace

Posted on February 10, 2023

ERP challenger Unit4 has unveiled its new Marketplace proposition designed to enable the company’s software, reseller, and service partners' innovative, industry-specific, and vertical business solutions connected to Unit4’s ERP/ERPx.

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Expandable ERP cores are paving the way for individualized digitalization (2023 Prediction #5)

Posted on January 24, 2023

When redesigning the business application landscape, many companies focus on application architectures with a cloud-based ERP core. This makes sense, as modernization is primarily aimed at setting up agile and resilient business processes and business models capable of adapting to rapid change and adversity in an increasingly digitalized ...

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An introduction to SAP Build

Posted on December 20, 2022

At this year’s SAP TechEd conference in November, SAP announced its new low-code offering called SAP Build. As part of the SAP Business Technology Platform (BTP), SAP Build is a tool that helps users with minimal technological knowledge to easily develop and extend enterprise applications and automate processes.

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A Day at NTT DATA Business Solutions, Transformation NOW! 2022

Posted on October 14, 2022

PAC spent a day at  NTT DATA Business Solutions, Transformation NOW! 2022. This event was focused on SAP (RISE with SAP, S/4HANA, SAP BTP, SAP Signavio, and more), packed with customers and prospective customers absorbing the vast range of services and solutions that NTT DATA Business Solutions has to offer.

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Le numérique moins impacté que le reste de l’économie française

Posted on October 6, 2022

Alors que nous pensions les mauvaises nouvelles derrière nous et anticipions une reprise forte et « pérenne » de la croissance du marché des logiciels et services numériques, force est de constater que les évènements géopolitiques actuels (guerre en Ukraine, augmentation des prix de l’énergie, des composants, des carburants…) ont un impact ...

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An analysis of SAP's cloud figures

Posted on July 29, 2022

With its latest half-year figures, SAP has once again underlined its own success story in transforming the company into a cloud-based enterprise: cloud revenues increased by 34%, to more than EUR3bn; more than €470m were generated from SAP S/4HANA alone, according to SAP’s cloud definition. Presenting the quarterly and half-year figures, CEO ...

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Adjusted market scenarios

Posted on May 24, 2022

We have just started publishing adjusted market scenarios, which reflect the current market situation in May 2022. In the end, we maintain our overall growth scenario for 2022 for the time being. However, we have made slight adjustments in some industries and countries, and we will closely monitor the situation and make further adjustments ...

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Microsoft’s approaches to protecting (personal) data in the cloud

Posted on March 31, 2022

PAC had the opportunity to attend the Microsoft EMEA Analyst Strategy Days 2022. This blog post provides a brief analysis of three general approaches to protecting (personal) data in the cloud in the context of (managed) cyber security services, and of how Microsoft is handling this.

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Centrient Pharmaceuticals modernizes and simplifies IT infrastructure and supply chain planning with SAP

Posted on November 25, 2021

Dutch pharmaceutical company Centrient ramps up its digital transformation with SAP. For this journey, it selected Atos to simplify its IT infrastructure landscape and Flexso (SAP Gold Partner) to modernize its supply chain planning.

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The municipality of Tilburg in the Netherlands innovates public service delivery with Salesforce

Posted on October 18, 2021

The municipality of Tilburg in the Netherlands enhances citizen service delivery with Salesforce Service Cloud and Marketing Cloud. The solutions enable the local authority to remotely access data, offer personalized experiences, and launch new services.

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Figure of the day: Salesforce adoption - CxO survey - USA

Posted on October 15, 2021

According to PAC's CxO Investment Survey, 37% of respondents in the USA plan to invest in Salesforce over the next two years.

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Leading ServiceNow service providers ramp up investment to meet demand

Posted on October 1, 2021

Over the past three months at PAC, we have embarked on one of the most ambitious studies into the ServiceNow services ecosystem in Europe, examining the overall capabilities of leading firms in the space, as well as their capacity to deliver value across specific workflows - from core IT and CSM modules, to the rapidly evolving creator ...

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PAC INNOVATION RADAR ServiceNow Services in Europe 2021: A hyper-competitive market anticipating strong growth

Posted on September 15, 2021

For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.

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SAP Landscapes in Transition: a Glimpse of the Status Quo

Posted on September 7, 2021

With the end of ECC maintenance announced, SAP is pushing its community to completely change their application platform - either to SAP S/4HANA or to a platform from other vendors. In our survey, we want to find out about the status quo and migration plans. 

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Figure of the day: Business application enhancement - CxO survey - Belgium

Posted on August 5, 2021

According to PAC's CxO Investment Survey, 69% of respondents in Belgium plan to enhance their business applications in customer experience management within the next year.

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