2023, l’âge de raison du cloud ? Un eldorado pour tous les offreurs !
Entre avril et mai 2023, PAC a réalisé une nouvelle grande enquête avec le concours des membres du CRiP (dont les résultats seront restitués en avant-première vendredi 9 juin lors du symposium du CRiP à Deauville) afin de faire un état des lieux de l’adoption cloud en France et dessiner les perspectives de son évolution dans les prochains ...
Limits to off-premises data center growth in some areas require new concepts
Many different factors are driving the global growth of off-premises data centers. Most user organizations accept that the operation of an on-premises data center is inefficient below a certain size (<1,000sqm). The use of hyperscaler clouds and SaaS solutions requires broadband access and, for many workloads, redundancy in the data center ...
Leveraging Artificial Intelligence in Contact Centers
Today's customers want to interact with businesses across various channels, including voice, e-mail, chat, social media, and video, and they expect a seamless experience with quick and accurate responses. The need to manage the growing volume of interactions while maintaining service quality has made contact center software an essential tool ...
A Day at Oracle CloudWorld Tour London 2023
In April, PAC spent the day at Oracle CloudWorld in London to better understand how Oracle solutions and related services support business growth and offer hyper-personalized experiences. Click the link above to learn more about our experience.