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The European IT services market maintained its steady growth trend in 2019. Despite the increasingly gloomy economic outlook, the widening scope of digital transformation initiatives across all...
The top 10 IT trends for 2020 (8) – Trend 7: RPA & automation increasingly integrate AI
First, companies can only automate processes that are well-known, documented, and already working. In many cases, companies need to reengineer their processes before they can apply any kind of automation. They should not take the risk of automating faulty processes and then...
Die Top 10 IT-Trends für 2020 (8) – Trend 7: RPA und Automatisierung integrieren zunehmend KI
Automatisierung steht bereits weit oben auf der Liste bei IT-Dienstleistern und Anwenderunternehmen, da sie Geschwindigkeit und Qualität verbessert und gleichzeitig eine Vergrößerung der Belegschaft überflüssig macht. Zwei Faktoren bremsen diesen Markt jedoch noch immer aus. Zum einen können die Unternehmen nur...
The top 10 IT trends for 2020 (7) – Trend 6: AI-empowered business applications
teknowlogy | PAC believes that cloud-based application software providers will go even further by leveraging all their customers’ data to provide both anonymized data sets and preconfigured algorithms to run benchmarks, accelerate calculations, and enhance business processes. In order to do so, vendors will need to...
Die Top 10 IT-Trends für 2020 (7) – Trend 6: KI-gestützte Geschäftsanwendungen
teknowlogy | PAC ist überzeugt, dass die Anbieter von Cloud-basierter Anwendungssoftware sämtliche Daten ihrer Kunden auswerten werden, um sowohl anonymisierte Datensätze als auch vorkonfigurierte Algorithmen zur Verfügung zu stellen, mit deren Hilfe sich Benchmarks ausführen, Berechnungen beschleunigen und Geschäftsprozesse verbessern ...
Magento and Adobe - stronger integration and better synergies
1.5 years after Adobe's acquisition of the e-commerce platform Magento, the companies presented their new roadmap and made particularly significant announcements for the European market at the MagentoLive conference in Amsterdam. The news ranged from new product enhancements through stronger integration with the Adobe technology stack to new ...
Analyst View: How Qualtrics fits into the SAP portfolio
Experience management has become one of SAP’s major pillars in the customer experience (CX) space, especially since the acquisition of Qualtrics. Qualtrics’ solutions enable organizations to collect and analyze customer and employee feedback data through surveys, etc. The applications are intended to expand SAP's customer experience ...
“Increasing innovation and going beyond buzzwords”: Insights from this year's Adobe EMEA Summit
teknowlogy was among the Adobe EMEA Summit's 6,000 visitors in London last week. The sheer number of visitors alone is an indication of how mission-critical providing a good “customer experience” has become and that it indeed distinguishes “leaders” from “laggards”. Key topic of the conference was the Adobe Experience Platform that brings ...
BCW 2019: Welcome to the Economy of Things
The key focus of the Bosch Connected World (BCW) conference, which took place in Berlin from May 15-16, 2019, was the constant evolution of IoT – the foundation of which was the spreading and integration of new technologies (sensors, connectivity, software, cloud). One example in this context are IoT platforms, which evolved to a central ...
Les 10 concepts qui feront buzzer l'IT en 2019
2019 sera l’année où l’on se pose les questions fondamentales. Au sens propre, d'ailleurs : quelles sont les fondations nécessaires pour mettre en œuvre de façon pérenne les programmes de transformation numérique ?
Salesforce: integration drives the evolution of the services business
Our recently published report delivers insights into the market for Salesforce-related services. In it, we explain the growth drivers and how the expanded Salesforce portfolio, including the MuleSoft acquisition, is changing the services value chain.
The Dutch transport sector is advancing digitization with the help of IoT
Compared with the transport sectors in other countries, and with other vertical segments in the Netherlands, the Dutch transport sector is probably one of the strongest when it comes to its appetite for Internet of Things (IoT) solutions and its willingness to invest.
Les plateformes IoT en Europe : 12 acteurs "best in class" dans le Radar PAC
PAC vient de publier la plus grande analyse du marché des fournisseurs de plateformes IoT. Le Radar PAC « Les plateformes IoT en Europe 2018 » analyse plus de 120 plateformes, et en évalue 43 d'entre elles dans sept segments différents, afin d’identifier les meilleurs fournisseurs de chaque catégorie dans différents domaines. Sur l'ensemble ...
Dreamforce: Salesforce pushes better integrated customer experience suite
For me integration was the key topic of this year’s Dreamforce. With Customer 360, Salesforce has started its journey of integrating its different cloud applications. With MuleSoft it addresses the fast-growing demand from customers that require integration of back-end systems and other third-party data and systems.
Oracle’s six degrees of autonomous computing, and why they matter
At its digital-transformation-focused Impact Event in Liverpool Street in London this week, Oracle outlined what it described as six levels of autonomous computing. Here's why they matter. A lot.
Adobe's acquisition of Marketo: new evolutions in sight for service providers
When the leader of digital customer experience software buys the most promising company in marketing automation, what does that mean? It means that IT services providers must become serious contenders in marketing expertise and in the marketing office transformation. And they must do it quick, as Adobe confirmed the rumors: it agreed to buy ...
Insights from this year's DMEXCO Conference
We were among the 40,000 visitors (10,000 more than last year) that descended on Cologne last week to attend the Digital Marketing Expo & Conference (DMEXCO). The event, which gathers decision-makers from digital business, marketing and innovation, hosted 1,000 exhibitors and 170 start-ups this year. So, judging purely by numbers, the DMEXCO ...
Hosting innovation and co-creation: IBM’s Watson IoT Center in Munich
PAC recently had the chance to visit IBM's Watson IoT Center in Munich. Discussions quickly revolved around topics like connected objects, artificial intelligence (AI), and smart cities, and took a cross-vertical perspective.
Why is Munich Re paying $300m for IoT startup Relayr?
Relayr started out as an IoT middleware platform developer back in 2013. Fast forward five years: Relayr expanded its portfolio into IoT analytics and a range of supporting services around its products. Now it is being acquired by the €50bn insurance giant Munich Re for an eye-catching price tag of $300m.
Brilliant Basics – Infosys’ design arm opens Design Studio in Berlin
I had the chance to attend the opening of Brilliant Basics' new Design Studio in Berlin. The teams from Infosys and Brilliant Basics (Infosys recently acquired BB) showed interesting samples of the work they did for their customers, ranging from analytics-focused examples to AR/VR examples, as well as new ways of customer interaction via bots.
The IoT Survey
The IoT survey is the first of its kind to evaluate the leading IoT platform providers based on feedback from users worldwide available to participants in English, German, French and Spanish.