Impressions from AWS re:Invent 2020 - Part 1: “the right tool for the right job“

Posted on December 21, 2020

Many things were different this year at AWS’ global customer event. It was extended from one to three weeks, with five key notes and more than 500 technical sessions. And instead of hosting 65,000 attendees onsite in Las Vegas as last year, AWS welcomed over 500,000 registered attendees at their virtual event.

But many things also felt ...

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Digital Commerce Platforms - market overview and IT-services offerings

Posted on February 28, 2020

The market for digital commerce platforms is highly dynamic, with increasing complexity due to constant changes and disruptions in the product offerings and pricing models and the ongoing incorporation of new technologies. According to teknowlogy estimates, the total digital customer experience market for software products worldwide will ...

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Magento and Adobe - stronger integration and better synergies

Posted on November 4, 2019

1.5 years after Adobe's acquisition of the e-commerce platform Magento, the companies presented their new roadmap and made particularly significant announcements for the European market at the MagentoLive conference in Amsterdam. The news ranged from new product enhancements through stronger integration with the Adobe technology stack to new ...

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Analyst View: How Qualtrics fits into the SAP portfolio

Posted on August 19, 2019

Experience management has become one of SAP’s major pillars in the customer experience (CX) space, especially since the acquisition of Qualtrics. Qualtrics’ solutions enable organizations to collect and analyze customer and employee feedback data through surveys, etc. The applications are intended to expand SAP's customer experience ...

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“Increasing innovation and going beyond buzzwords”: Insights from this year's Adobe EMEA Summit

Posted on May 21, 2019

teknowlogy was among the Adobe EMEA Summit's 6,000 visitors in London last week. The sheer number of visitors alone is an indication of how mission-critical providing a good “customer experience” has become and that it indeed distinguishes “leaders” from “laggards”. Key topic of the conference was the Adobe Experience Platform that brings ...

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BCW 2019: Welcome to the Economy of Things

Posted on May 20, 2019

The key focus of the Bosch Connected World (BCW) conference, which took place in Berlin from May 15-16, 2019, was the constant evolution of IoT – the foundation of which was the spreading and integration of new technologies (sensors, connectivity, software, cloud). One example in this context are IoT platforms, which evolved to a central ...

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Les 10 concepts qui feront buzzer l'IT en 2019

Posted on January 16, 2019

2019 sera l’année où l’on se pose les questions fondamentales. Au sens propre, d'ailleurs : quelles sont les fondations nécessaires pour mettre en œuvre de façon pérenne les programmes de transformation numérique ?

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Salesforce: integration drives the evolution of the services business

Posted on November 29, 2018

Our recently published report delivers insights into the market for Salesforce-related services. In it, we explain the growth drivers and how the expanded Salesforce portfolio, including the MuleSoft acquisition, is changing the services value chain. 

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The Dutch transport sector is advancing digitization with the help of IoT

Posted on October 22, 2018

Compared with the transport sectors in other countries, and with other vertical segments in the Netherlands, the Dutch transport sector is probably one of the strongest when it comes to its appetite for Internet of Things (IoT) solutions and its willingness to invest.

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Les plateformes IoT en Europe : 12 acteurs "best in class" dans le Radar PAC

Posted on October 8, 2018

PAC vient de publier la plus grande analyse du marché des fournisseurs de plateformes IoT. Le Radar PAC « Les plateformes IoT en Europe 2018 » analyse plus de 120 plateformes, et en évalue 43 d'entre elles dans sept segments différents, afin d’identifier les meilleurs fournisseurs de chaque catégorie dans différents domaines. Sur l'ensemble ...

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Dreamforce: Salesforce pushes better integrated customer experience suite

Posted on October 8, 2018

For me integration was the key topic of this year’s Dreamforce. With Customer 360, Salesforce has started its journey of integrating its different cloud applications. With MuleSoft it addresses the fast-growing demand from customers that require integration of back-end systems and other third-party data and systems.

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Oracle’s six degrees of autonomous computing, and why they matter

Posted on September 27, 2018

At its digital-transformation-focused Impact Event in Liverpool Street in London this week, Oracle outlined what it described as six levels of autonomous computing. Here's why they matter. A lot.

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Adobe's acquisition of Marketo: new evolutions in sight for service providers

Posted on September 21, 2018

When the leader of digital customer experience software buys the most promising company in marketing automation, what does that mean? It means that IT services providers must become serious contenders in marketing expertise and in the marketing office transformation. And they must do it quick, as Adobe confirmed the rumors: it agreed to buy ...

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Insights from this year's DMEXCO Conference

Posted on September 19, 2018

We were among the 40,000 visitors (10,000 more than last year) that descended on Cologne last week to attend the Digital Marketing Expo & Conference (DMEXCO). The event, which gathers decision-makers from digital business, marketing and innovation, hosted 1,000 exhibitors and 170 start-ups this year. So, judging purely by numbers, the DMEXCO ...

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Hosting innovation and co-creation: IBM’s Watson IoT Center in Munich

Posted on September 18, 2018

PAC recently had the chance to visit IBM's Watson IoT Center in Munich. Discussions quickly revolved around topics like connected objects, artificial intelligence (AI), and smart cities, and took a cross-vertical perspective.

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Why is Munich Re paying $300m for IoT startup Relayr?

Posted on September 7, 2018

Relayr started out as an IoT middleware platform developer back in 2013. Fast forward five years: Relayr expanded its portfolio into IoT analytics and a range of supporting services around its products. Now it is being acquired by the €50bn insurance giant Munich Re for an eye-catching price tag of $300m.

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Brilliant Basics – Infosys’ design arm opens Design Studio in Berlin

Posted on August 9, 2018

I had the chance to attend the opening of Brilliant Basics' new Design Studio in Berlin. The teams from Infosys and Brilliant Basics (Infosys recently acquired BB) showed interesting samples of the work they did for their customers, ranging from analytics-focused examples to AR/VR examples, as well as new ways of customer interaction via ...

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The IoT Survey

Posted on July 4, 2018

The IoT survey is the first of its kind to evaluate the leading IoT platform providers based on feedback from users worldwide available to participants in English, German, French and Spanish. 

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Your AI Friday - 11000

Posted on June 29, 2018

Welcome to the weekly selection of links compiled by PAC's AI team. This week, we offer you some good reads connected to this new world in the making. Please note that we, the A(I) Team, will take a little break over the summer months and see you back in 2 months – in case we haven't been replaced by AI til then... Enjoy reading!

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Dassault Systèmes’ Industry Analyst Meeting 2018: It’s all about cloud and marketplaces!

Posted on June 25, 2018

Last week, PAC attended the Dassault Systèmes Industry Analyst Meeting 2018, which was held at the company's headquarters in Vélizy-Villacoublay, France. During the event we met with corporate, industry and product executives to hear about and discuss the latest updates and plans for the company. In the following, please find some of our ...

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