For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
With fintechs and digital banks (e.g. N26, Klarna, Revolut, etc.) gaining in influence, traditional banks are faced with the ongoing threat of losing customers, in particular younger customers, to their digital counterparts. As a result, established banks are keen to digitally transform, implementing digital services and features that help ...
According to PAC's CxO Investment Survey, 25% of respondents in Germany intend to spend more on customer experience management (CEM) over the next two years.