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For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
Crealogix – a digital engagement software provider from Zurich
With fintechs and digital banks (e.g. N26, Klarna, Revolut, etc.) gaining in influence, traditional banks are faced with the ongoing threat of losing customers, in particular younger customers, to their digital counterparts. As a result, established banks are keen to digitally transform, implementing digital services and features that help ...
Figure of the day: IT spending on CEM - CxO survey - Germany
According to PAC's CxO Investment Survey, 25% of respondents in Germany intend to spend more on customer experience management (CEM) over the next two years.
Figure of the day: IT spendings - Customer Experience Management - France
According to PAC´s CxO Investment Survey, 31% of enterprise leaders in France intend to spend more on Customer Experience Management over the next two years – considering COVID-19-related adjustments.
PAC Predictions 2021: KI wird den Markt für Customer Experience radikal verändern
Künstliche Intelligenz (KI) gilt mittlerweile als Technologie, die zu einem Paradigmenwechsel in der digitalen Transformation führen wird. Den Möglichkeiten scheinen keine Grenzen gesetzt zu sein. Unsere PAC-Experten beleuchten den Trend und nennen die drei Hauptanwendungsfälle, die 2021 im Mittelpunkt der Diskussion stehen werden, wie sich ...
PAC Predictions 2021: AI - the ultimate game changer in the CX market
Artificial intelligence (AI) is considered a game changer in digital transformation. The possibilities seem endless – from autonomous driving, through more efficient production processes, to the creation of completely new business models. Learn more about the three main cases PAC expect to dominate the discussion around using AI to drive the ...
Impressions from AWS re:Invent 2020 - Part 1: “the right tool for the right job“
Many things were different this year at AWS’ global customer event. It was extended from one to three weeks, with five key notes and more than 500 technical sessions. And instead of hosting 65,000 attendees onsite in Las Vegas as last year, AWS welcomed over 500,000 registered attendees at their virtual event.
But many things also felt ...
Digital Commerce Platforms - market overview and IT-services offerings
The market for digital commerce platforms is highly dynamic, with increasing complexity due to constant changes and disruptions in the product offerings and pricing models and the ongoing incorporation of new technologies. According to teknowlogy estimates, the total digital customer experience market for software products worldwide will ...
Magento and Adobe - stronger integration and better synergies
1.5 years after Adobe's acquisition of the e-commerce platform Magento, the companies presented their new roadmap and made particularly significant announcements for the European market at the MagentoLive conference in Amsterdam. The news ranged from new product enhancements through stronger integration with the Adobe technology stack to new ...
Analyst View: How Qualtrics fits into the SAP portfolio
Experience management has become one of SAP’s major pillars in the customer experience (CX) space, especially since the acquisition of Qualtrics. Qualtrics’ solutions enable organizations to collect and analyze customer and employee feedback data through surveys, etc. The applications are intended to expand SAP's customer experience ...
“Increasing innovation and going beyond buzzwords”: Insights from this year's Adobe EMEA Summit
teknowlogy was among the Adobe EMEA Summit's 6,000 visitors in London last week. The sheer number of visitors alone is an indication of how mission-critical providing a good “customer experience” has become and that it indeed distinguishes “leaders” from “laggards”. Key topic of the conference was the Adobe Experience Platform that brings ...
BCW 2019: Welcome to the Economy of Things
The key focus of the Bosch Connected World (BCW) conference, which took place in Berlin from May 15-16, 2019, was the constant evolution of IoT – the foundation of which was the spreading and integration of new technologies (sensors, connectivity, software, cloud). One example in this context are IoT platforms, which evolved to a central ...
Les 10 concepts qui feront buzzer l'IT en 2019
2019 sera l’année où l’on se pose les questions fondamentales. Au sens propre, d'ailleurs : quelles sont les fondations nécessaires pour mettre en œuvre de façon pérenne les programmes de transformation numérique ?
Salesforce: integration drives the evolution of the services business
Our recently published report delivers insights into the market for Salesforce-related services. In it, we explain the growth drivers and how the expanded Salesforce portfolio, including the MuleSoft acquisition, is changing the services value chain.
The Dutch transport sector is advancing digitization with the help of IoT
Compared with the transport sectors in other countries, and with other vertical segments in the Netherlands, the Dutch transport sector is probably one of the strongest when it comes to its appetite for Internet of Things (IoT) solutions and its willingness to invest.
Les plateformes IoT en Europe : 12 acteurs "best in class" dans le Radar PAC
PAC vient de publier la plus grande analyse du marché des fournisseurs de plateformes IoT. Le Radar PAC « Les plateformes IoT en Europe 2018 » analyse plus de 120 plateformes, et en évalue 43 d'entre elles dans sept segments différents, afin d’identifier les meilleurs fournisseurs de chaque catégorie dans différents domaines. Sur l'ensemble ...
Dreamforce: Salesforce pushes better integrated customer experience suite
For me integration was the key topic of this year’s Dreamforce. With Customer 360, Salesforce has started its journey of integrating its different cloud applications. With MuleSoft it addresses the fast-growing demand from customers that require integration of back-end systems and other third-party data and systems.
Oracle’s six degrees of autonomous computing, and why they matter
At its digital-transformation-focused Impact Event in Liverpool Street in London this week, Oracle outlined what it described as six levels of autonomous computing. Here's why they matter. A lot.
Adobe's acquisition of Marketo: new evolutions in sight for service providers
When the leader of digital customer experience software buys the most promising company in marketing automation, what does that mean? It means that IT services providers must become serious contenders in marketing expertise and in the marketing office transformation. And they must do it quick, as Adobe confirmed the rumors: it agreed to buy ...
Insights from this year's DMEXCO Conference
We were among the 40,000 visitors (10,000 more than last year) that descended on Cologne last week to attend the Digital Marketing Expo & Conference (DMEXCO). The event, which gathers decision-makers from digital business, marketing and innovation, hosted 1,000 exhibitors and 170 start-ups this year. So, judging purely by numbers, the DMEXCO ...
Hosting innovation and co-creation: IBM’s Watson IoT Center in Munich
PAC recently had the chance to visit IBM's Watson IoT Center in Munich. Discussions quickly revolved around topics like connected objects, artificial intelligence (AI), and smart cities, and took a cross-vertical perspective.
