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For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
Figure of the day: Salesforce adoption - CxO survey - USA
According to PAC's CxO Investment Survey, 37% of respondents in the USA plan to invest in Salesforce over the next two years.
Figure of the day: Digital Customer Experience - Investment priorities worldwide
Asking IT investment decision-makers about their investments in different IT areas shows that the Digital Customer Experience topic ranks first. 30% of respondents worldwide intend to spend more on CRM over the next two years.
Figure of the day: Cyber security expertise - CxO survey - Spain
According to PAC's CxO Investment Survey Initiatives to improve business expertise of cyber security personnel have only been implemented by 56% of the companies in Spain
Figure of the day: Importance of cyber security on the IT agenda - CxO survey - Italy
The Italian CxO Investment Survey participants mention cyber security projects as particularly important. For 39% say that it is the most important topic on their organization's IT agenda.
Figure of the day: Top IT challenge - CxO survey - Austria
According to PAC's CxO Investment Survey, 43% of respondents in Autsria rate shortge of skilled IT professionals as the major IT challenge for their organization.
Figure of the day: Business application enhancement - CxO survey - Belgium
According to PAC's CxO Investment Survey, 69% of respondents in Belgium plan to enhance their business applications in customer experience management within the next year.
Figure of the day: Tracking and traceability - CxO survey - Sweden
According to PAC's CxO Investment Survey, 41% of participants in Sweden responded that their organization plans to invest in tracking and traceability within the next 2 years.
Figure of the day: IT challenge cost reduction - CxO survey - Germany
39% of the enterprise leaders in Germany, we interviewed for the CxO Investment Survey, say that the pressure on IT operations to reduce costs and improve efficiency is a major challenge for their organization.
Figure of the day: IT spending on CRM - CxO survey - Sweden
According to PAC's CxO Investment Survey, 32% of respondents in Sweden intend to spend more on CRM over the next two years.
Figure of the day: Importance of cyber security - CxO survey - France
83% of the enterprise leaders in France we interviewed for the CxO Investment Survey said that their data analytics goals include improving overall operational governance by providing the right data to the business lines.
Figure of the day: Economic challenges - CxO survey - USA
According to PAC's CxO Investment Survey, 37% of respondents in the USA rate reaching new customer groups and revenue areas as major economic challenge for their organizations.
Figure of the day: Investments in IoT solutions and technologies - CxO survey - France
According to PAC's CxO Investment Survey, 40% of respondents in France say that their organizations plan to invest in 5G networks over the next two years.
Figure of the day: SITS spending in the Austrian insurance sector
According to PAC's estimates, total SITS spending in the Austrian insurance sector is expected to grow by 3.5% in 2021 and by 4.6% in 2022.
Figure of the day: Major goal of digital transformation projects - CxO survey - Sweden
55% of the enterprise leaders we surveyed for the CxO Investment Survey in Sweden say that enhancing existing products and services is the major goal of their organization's digital transformation projects.
Figure of the day: IT spending on CEM - CxO survey - Germany
According to PAC's CxO Investment Survey, 25% of respondents in Germany intend to spend more on customer experience management (CEM) over the next two years.
Figure of the day: Agility and Innovation - CxO survey - Switzerland
According to PAC's CxO Investment Survey, 51% of respondents in Switzerland say that establishing an agile and innovative organization and culture is a major goal of their organization’s current digital transformation projects.
Figure of the day: IT spending on artificial intelligence/ machine learning - CxO survey - USA
According to PAC's CxO Investment Survey, 28% of respondents in the USA intend to spend more on artificial intelligence/ machine learning over the next two years.
Figure of the day: Economic challenges - CxO survey - France
49% of the enterprise leaders in France we interviewed for the CxO Investment Survey rate COVID-19-related revenue loss as a major economic challenge for their organizations.
Figure of the day: S/4HANA migration - CxO survey - USA
According to PAC's CxO Investment Survey, 10% of respondents in the USA already completed their S/4HANA migration.
Figure of the day: Cloud deployment models - CxO survey - Sweden
According to PAC's CxO Investment Survey, 41% of respondents in Sweden that are using the cloud use the “In-house private cloud managed by an external service provider” deployment model.