Implementing the OZG: the German public sector is still undergoing fundamental change, offering long-term opportunities for IT providers
With the Online Access Act (Onlinezugangsgesetz, OZG) of 2017, Germany set the goal for public administration to make all public services accessible via online portals from 2022. In 2023, it is obvious that this goal has not been reached, and there is talk about a successor, OZG 2.0, so to speak.
The Advance of Digital Public Services in Europe
The pandemic prompted many industries to focus more on the customer experience. In the retail & wholesale sector, companies used alternative sales channels and developed engaging digital customer experiences to fuel online sales. Once the lockdowns ended, the customer experience (CX) was again at the center of attention for retailers as they ...
PAC CxO survey reveals the reality, and opportunity, of enterprise 5G adoption across Europe
For 2022 PAC chose 5G as one of the key topics to survey 596 European CxOs across 14 countries. From the survey data highlighted in this blog, it is evident to PAC that 5G presents a significant opportunity for enterprises to improve their operations with the right support from solution/service providers.
The Genesys G-Summit for UK&I demonstrated the importance of experience orchestration
PAC recently had the opportunity to attend a Genesys UK&I event, the customer experience (CX) and contact centre software company, to learn more about their products and how they support organisations’ CX journeys.
The complexity of managing assets across the supply chain and the role of ServiceNow
It is well understood that supply chains do not handle uncertainty and unpredictability well. Therefore, PAC considers the announcements by ServiceNow mentioned in this article, as part of the Tokyo release, as having the potential to optimise the complex nature of an organization's supply chain.
La criticité des données impacte les choix sur le cloud et la cybersécurité dans le secteur public
Au cours des dernières années, le secteur public a été impacté et influencé par la pandémie qui a accéléré la tendance de transformation numérique. En effet, lors de la pandémie, les restrictions sociales et les précautions émises par le gouvernement ont mis en évidence le besoin d'infrastructures, de solutions modernes et d'applications ...
Dutch Healthcare Digitalization Journey and Challenges
In the Netherlands, the healthcare sector continues to transform through investments in various technologies. The Dutch government is on a mission to build a nationwide network promoting interoperability - but not without its challenges.
hub.berlin 2022
Mopia Kamdoum and Aline Trautmann were invited to attend this year’s hub.berlin. The event is hosted by Bitkom, the industry association for the German information technology and telecommunications sector, and attracts speakers, multinational companies, and mainly European start-ups. The central topic was digitalization and innovation across ...
The Dutch Central government ramps up its digital transformation agenda, with hit and miss results
The Dutch Central government continues to digitally transform how it operates and sign new deals to deliver better services to citizens. Over the years, billions of Euros have been spent on numerous projects, which has not changed in 2022. However, money spent does not always reflect improvements in services or experiences.
Good intentions, poor implementation - the German government introduces new indicators of economic and social welfare but is still struggling with basic digital public services
On January 26, 2022, the Annual Economic Report for 2022 (Jahreswirtschaftsbericht) was released by the German government. The report lists key economic and financial policy issues and makes predictions of macroeconomic trends in 2022, which makes it a strong planning instrument provided by the Federal Ministry for Economic Affairs and ...
Will the new coalition agreement in Germany open up concrete areas for digital investment?
On November 26, 2021, the coalition agreement was presented by the Social Democratic Party (SPD), the Liberal Democratic Party (FDP), and the Greens. PAC recently reviewed it in more detail in an Expert View report with respect to digitalization and potential investment areas. The bar has been set high, but only concrete action will show ...
Dikomm 2021: Kommunale Digitalisierungsstrategien
Die bundesweite Kongressmesse „dikomm – Zukunft Digitale Kommune“ fand in diesem Jahr am 23. und 24. November online statt. Mit einem breit aufgestellten Repertoire an Themen wurde dem kommunalen öffentlichen Dienst die Möglichkeit geboten, sich umfassend über IT-Themen zu informieren. Dabei gewährten die anwesenden Experten wertvolle ...
AI and the Public Sector: Digital Welfare Dystopia?
We have recently been exploring the acceleration of digital transformation initiatives in the public sector, looking at how the impact of the pandemic has challenged the mindset around the art of the possible. However, one area that remains mired in controversy is how public bodies can harness the power of artificial intelligence (AI) in an ...
Figure of the day: Expected growth of the SITS market in the Swiss public sector
Based on PAC’s market forecasts, the software and IT services market in the Swiss public sector is expected to grow by 3.9% to CHF 2.21 billion in 2021.
Tenzinger brings its brands under one roof to rival Dutch healthcare IT providers
Dutch healthcare IT provider Tenzinger gears up to ride the wave of demand for digital solutions and services in the healthcare market by integrating its subsidiaries Medicore, Fierit, and Cure4 under one roof.
Covid19 : deuxième révision à la baisse de nos chiffres de croissance
Dès le début de cette crise sans précédent, nous avons tout mis en œuvre pour apporter nos prévisions sur le marché des logiciels et services numériques en France afin que nos clients puissent en bénéficier pour leurs propres analyses.
Covid-19, un impact différent selon les secteurs
La très rapide propagation actuelle du corona virus et les effets induits sur la vie publique changeant quotidiennement ne permettent pas vraiment d'évaluer de manière définitive les effets de la crise sur l'économie mondiale et française. Toutefois, il apparaît déjà que les secteurs seront touchés avec des intensités différentes.
Covid-19, un événement inédit, un impact conséquent sur le marché IT
La très rapide propagation actuelle du coronavirus et les effets induits sur la vie publique changeant quotidiennement, il est difficile d'évaluer de manière définitive les effets de la crise sur l'économie mondiale et française. Voici une première approximation.
Der IT-Markt im Zeichen von Corona: Die Branchen trifft es unterschiedlich
Die aktuelle Ausbreitung des Coronavirus und die sich täglich ändernden Auswirkungen auf das öffentliche Leben lassen momentan eigentlich noch keine finale Einschätzung darüber zu, welche Auswirkungen die Corona-Krise auf die globale sowie die deutsche Wirtschaft haben wird. Aber es zeigt sich bereits, dass die einzelnen Branchen ...
The top 10 IT trends for 2020 (3) – Trend 2: Edge and 5G enable real-time IT locations
Two technologies will increasingly merge in 2020, pushing each other – edge computing and 5G campus networks. Both technologies have a common purpose, which is to combine on‑site compute power and/or high-speed and high-volume networks in order to create real-time IT locations where automation and the autonomy of complex systems become a ...
