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For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
Figure of the day: Business application enhancement - CxO survey - Belgium
According to PAC's CxO Investment Survey, 69% of respondents in Belgium plan to enhance their business applications in customer experience management within the next year.
Figure of the day: IT challenges - CxO survey - Belgium
According to PAC's CxO Investment Survey, 43% of respondents in Belgium rate active contribution of IT to optimizing business processes as a major IT challenge for their organization.
The Belgian IT market is ripe for M&A
Several acquisitions have occurred in the Belgian ICT market during 2020, despite the difficult circumstances during the pandemic and lockdown measures. PAC continues to see M&A traction from Belgian players and external IT providers, and private equity firms as all demonstrate confidence in the market.
Figure of the day: IT budgets - CxO survey - Belgium
According to PAC's CxO Investment Survey, 69% of respondents in Belgium expect their local IT budgets to increase in 2021.
Figure of the day: Application Services in Belgium
Application-related services (consulting, system integration, training and application management) will generate a €2.7bn market in 2021 in Belgium, making it the ninth largest market in Western Europe.
