Fujitsu further accelerating its strong retail capability with GK Software acquisition
PAC considers that this acquisition allows Fujitsu to accelerate its existing retail capabilities, improve its digital retail experiences, and leverage its AI and HPC (high-performance computing) to further elevate the GK Software acquisition. It indicates that Fujitsu continues to value its established retail credibility and seeks to keep ...
Le potentiel méconnu du chiffrement homomorphe
Bien que le chiffrement homomorphe existe depuis les années 1970 et que cette technologie soit relativement mature depuis au moins une décennie, cette technique de cryptographie prometteuse est encore loin d'être adoptée par le plus grand nombre et souffre malheureusement d'une faible visibilité.
SAP for Sustainability – the Contribution of Services Providers
Businesses are under unprecedented pressure to act on environmental issues as expectations from stakeholders such as customers, employees, investors, and regulators (e.g. the Green Deal, new standards (taxonomy), and country-specific regulations such as the German National Supply Chain Act) continue to rise.
Team Jorge: how companies and brands should protect themselves
The research findings of the Forbidden Stories network of investigative journalists have rightly caused an uproar. Companies like Team Jorge use state-of-the-art technologies and social media platforms such as Facebook, Instagram, and Twitter to influence elections and votes to the advantage of their clients. To this end, they hack accounts, ...
Wipro announces new Global Business Lines to better respond to changing customer needs
Starting April 1, 2023, Wipro's two-tier delivery system (iDEAS and iCORE) will evolve into a four-tier structure: Wipro Fullstride Cloud, Wipro Enterprise Futuring, Wipro Engineering Edge, and Wipro Consulting.
Au-delà du « buzz », l’IA générative a déjà des cas d’usages avérés autour de l’expérience client
L’IA générative est un sujet qui fait la une depuis un certain temps. Elle suscite à la fois un engouement généralisé et de vifs débats concernant ses cas d’usages et leurs éventuelles répercussions économiques, sociétales et éthiques. Différentes industries créatives utilisent ces modèles d’IA dans leur travail au quotidien, mais où en ...
Oracle NetSuite celebrates 25 years of existence with new product announcements
PAC takes a closer look at how Oracle NetSuite's new suite innovations give UK customers the insights and resources to increase productivity, enhance profitability, and drive growth.
Le customer engagement n’est pas réservé qu’aux grandes ESN généralistes
Le marché des services autour de l’engagement clients représente en 2022 environ 20% du marché total des services numériques en France. Cela regroupe tous les sujets régulièrement mis sous la bannière transformation numérique orientée clients : les outils de développement et de déploiement de contenus (notamment web et mobile), les ...
Unit4 launches its new Marketplace
ERP challenger Unit4 has unveiled its new Marketplace proposition designed to enable the company’s software, reseller, and service partners' innovative, industry-specific, and vertical business solutions connected to Unit4’s ERP/ERPx.
German health insurers start exploring the platform business
External factors such as complex customer requirements, customer lifestyle changes, and price sensitivity are having a strong impact on insurers’ prospects of profitable growth. In this context, insurers are facing the challenge of tapping into new business segments. For that reason, many established insurance companies have begun to ...
Dutch employer organization emphasizes greater need for digital investments
The Confederation of Netherlands Industry and Employers (known as VNO-NCW), the largest employers' organization in the country, has urged the need for new digital investments and highlighted key areas under pressure.
Industrial metaverse - from industrial IoT to holistic digital twins of operations (2023 Prediction #10)
The metaverse currently stands for the vision of a digital universe with many different virtual worlds where people can “live” an immersive, real-time experience. To bring this visionary topic down to earth, we have chosen a more basic definition: a holistic virtual environment that allows humans to interact in real time with simulated ...
Securing identity stitching across customer experience journeys to drive digital security (2023 Prediction #9)
Over the past decade, there has been a healthy tension regarding the “give-to-get” relationship between the information that consumers/clients/citizens are willing to disclose about themselves and the public or private services they digitally interact with in the retail, banking, and public sectors. Digital service delivery continues to grow ...
Industrial Metaverse: von Industrial IoT zu ganzheitlichen digitalen Zwillingen für Betriebsabläufe (2023 Predictions #10)
Der Begriff Metaverse steht aktuell für die Vision eines digitalen Universums mit vielen verschiedenen virtuellen Welten, in denen man in Echtzeit völlig in lebensnahe Erfahrungen eintauchen kann. Um dieses visionäre Thema in der Realität zu verankern, haben wir uns für eine einfachere Definition entschieden: eine ganzheitliche virtuelle ...
Mehr digitale Sicherheit durch sicheres Identity Stitching für das komplette Kundenerlebnis (2023 Prediction #9)
In den letzten zehn Jahren gab es ein gesundes Spannungsverhältnis zwischen den persönlichen Informationen, die Verbraucher/Kunden/Bürger bereit sind, preiszugeben und den öffentlichen oder privaten Dienstleistungen, die sie im Einzelhandel, Bankensektor und öffentlichen Sektor digital in Anspruch nehmen. Digitale Services sind weiter auf ...
Un bel avenir pour le marché des services de la data en France
Le marché des services autour de la data en France est en pleine croissance et ses segments, à savoir BI, big data et intelligence artificielle (IA), offrent de belles opportunités pour les fournisseurs des services numériques.
Data transformation & integration as a cornerstone for a successful data project (2023 Prediction #8)
It has been a little over a decade since the first wave of adoption of big data solutions, when CEOs first started to talk about aspiring to become “data-driven organizations.” European businesses and public sector organizations have invested billions of euros in data analytics skills and platforms in the intervening years, and clear ...
Datentransformation und -integration als Eckpfeiler erfolgreicher Datenprojekte (2023 Prediction #8)
Vor etwas mehr als einem Jahrzehnt sahen wir die erste Implementierungswelle von Big-Data-Lösungen, als die CEOs begannen, von „datenbasierten Organisationen“ zu sprechen. Seitdem haben europäische Unternehmen und Organisationen des öffentlichen Sektors Milliarden Euro in Data-Analytics-Fähigkeiten und -Plattformen investiert, und es wurden ...
Datenschutz fördert hyperpersonalisierte Kundenerlebnisse (2023 Prediction #7)
Seit dem Aufkommen von Omnichannel vor über zehn Jahren gilt es als „Heiliger Gral“ im Bereich Customer Experience (CX), genügend Erkenntnisse über Verbraucher/Kunden/Bürger zu gewinnen, um einen personalisierten Dialog über jeden beliebigen Kanal zu ermöglichen, je nach individuellen Bedürfnissen. Diese Gier nach Kundenwissen führte zu ...
Implementing the OZG: the German public sector is still undergoing fundamental change, offering long-term opportunities for IT providers
With the Online Access Act (Onlinezugangsgesetz, OZG) of 2017, Germany set the goal for public administration to make all public services accessible via online portals from 2022. In 2023, it is obvious that this goal has not been reached, and there is talk about a successor, OZG 2.0, so to speak.
