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Les résultats de l’année 2021 du top 10 des ESN en France se sont situés au-dessus du marché avec une croissance de +5,1% alors que le marché dans son ensemble a bénéficié d’une croissance de +4,6%.
Après une année 2020 complète...
Leading ServiceNow service providers ramp up investment to meet demand
Over the past three months at PAC, we have embarked on one of the most ambitious studies into the ServiceNow services ecosystem in Europe, examining the overall capabilities of leading firms in the space, as well as their capacity to deliver value across specific workflows - from core IT and CSM modules, to the rapidly evolving creator ...
Proximus outsources its private cloud infrastructure to HCL Technologies
Proximus signs HCL Technologies as a partner to run and service its private cloud infrastructure, adding sustainability, efficiency, and resilience layers to data center infrastructure operations.
Figure of the day: Digital Customer Experience - Investment priorities worldwide
Asking IT investment decision-makers about their investments in different IT areas shows that the Digital Customer Experience topic ranks first. 30% of respondents worldwide intend to spend more on CRM over the next two years.
Telindus Strengthens its Cloud Credibility
Benelux IT provider Telindus now holds a Microsoft Azure Gold Partner status. A position the company will leverage to strengthen its end-to-end cloud offering as demand for cloud-based solutions and services rises.
Figure of the day: Cyber security expertise - CxO survey - Spain
According to PAC's CxO Investment Survey Initiatives to improve business expertise of cyber security personnel have only been implemented by 56% of the companies in Spain
Figure of the day: Importance of cyber security on the IT agenda - CxO survey - Italy
The Italian CxO Investment Survey participants mention cyber security projects as particularly important. For 39% say that it is the most important topic on their organization's IT agenda.
Crealogix – a digital engagement software provider from Zurich
With fintechs and digital banks (e.g. N26, Klarna, Revolut, etc.) gaining in influence, traditional banks are faced with the ongoing threat of losing customers, in particular younger customers, to their digital counterparts. As a result, established banks are keen to digitally transform, implementing digital services and features that help ...
PAC INNOVATION RADAR ServiceNow Services in Europe 2021: A hyper-competitive market anticipating strong growth
For this PAC INNOVATION RADAR PAC evaluates and compares 19 leading ServiceNow service providers in the European market in seven segments focusing on different application areas.
Software-defined cars at the center of the IAA 2021
Last week, the leading trade fair of the automotive industry, the International Automobile Exhibition (also known as International Mobility Show, IAA), opened its doors to welcome more than 400,000 visitors in Munich, Germany. From September 7th to September 12th, visitors were able to have a look at the newest car models from major OEMs ...
Microsoft Dynamics-related C&S Services in the United Kingdom
The UK is the second largest market for Microsoft Dynamics-related C&SI services in Western Europe behind Germany, and generates about 18% of the market.
Le secteur industriel obligé de se transformer
Le secteur industriel a été, avec les transports et le tourisme l’un des secteurs les plus impactés par la crise liée au Covid. L’année 2020 a été très difficile et la reprise s’opère à des vitesses différentes selon les sous-secteurs industriels. L’aéronautique, par exemple, reste impacté et continuera à l’être pendant plusieurs années, ...
SAP Landscapes in Transition: a Glimpse of the Status Quo
With the end of ECC maintenance announced, SAP is pushing its community to completely change their application platform - either to SAP S/4HANA or to a platform from other vendors. In our survey, we want to find out about the status quo and migration plans.
Figure of the day: Microsoft Dynamics-related C&S Services - Total Western Europe
Microsoft Dynamics-related C&SI services will generate a €2.150m market in 2021 in Western Europe, growing 5.4% from 2020.
Minit hits a rich seam in process mining
Process mining is emerging as one of the most dynamic areas of the software market in 2021.
Oracle Applications-related C&SI services in Western Europe
According to PAC, Oracle Applications-related C&SI services will generate a €3.714mn market in 2021 in Western Europe.
Figures of the week - SAP-related C&SI services in Western Europe
This week, in our "figure of the day" series, we mainly focused on SAP-related consulting and systems integration (C&SI) services in Western Europe, looking at market volumes in 2021.
Figure of the day: Top IT challenge - CxO survey - Austria
According to PAC's CxO Investment Survey, 43% of respondents in Autsria rate shortge of skilled IT professionals as the major IT challenge for their organization.
Figure of the day: Business application enhancement - CxO survey - Belgium
According to PAC's CxO Investment Survey, 69% of respondents in Belgium plan to enhance their business applications in customer experience management within the next year.
Figure of the day: Tracking and traceability - CxO survey - Sweden
According to PAC's CxO Investment Survey, 41% of participants in Sweden responded that their organization plans to invest in tracking and traceability within the next 2 years.
Figure of the day: IT challenge cost reduction - CxO survey - Germany
39% of the enterprise leaders in Germany, we interviewed for the CxO Investment Survey, say that the pressure on IT operations to reduce costs and improve efficiency is a major challenge for their organization.