A critical review of SAP’s CX portfolio
As one of the most important software companies in the world, SAP needs virtually no introduction. Its portfolio covers any software a company needs to operate on a daily basis, including ERP, HCM, and SCM solutions. One of the most predominant topics in recent years has been the customer experience (CX). This is primarily due to the ...
AI-enabled products and services in life science – examples from Switzerland
In 2022 – and for a twelfth consecutive year – Switzerland ranked first in the Global Innovation Index, with life science companies such as Roche and Novartis being the country’s top performers. To illustrate some innovative approaches on how to leverage AI for products and services in the life science industry, we will have a look at what ...
La gestion de l’expérience client encore très dynamique
La version actualisée de nos chiffres sur notre segment « Digital Customer Engagement » vient d’être publiée. Ce segment reprend ce que nous considérons être lié directement à l’engagement client, quels que soient les canaux. Nous retrouvons ainsi la gestion des contenus, mais aussi ce qui est relatif au commerce digital (comprenant ...
The impact of the ARZ deal on the SITS market figures for Austria
PAC recently updated its software & IT services market figures by verticals for Austria (exclusively considering non-captive revenues, i.e. external revenues). One development is worthy of mention: the acquisition of Allgemeines Rechenzentrum GmbH, short ARZ, by Accenture is expected to have a significant impact on the development of IT ...
Les fournisseurs de services SAP nombreux et variés en France
PAC vient de publier son panorama des fournisseurs de services autour de SAP en France. Le moins que l’on puisse dire est que SAP a un nombre important de partenaires. Cet écosystème n’est pas nouveau mais en constante mutation avec régulièrement de nouveaux venus qui se positionnent sur de nouvelles offres (des partenaires d’éditeurs ...
Connected worker platforms – market evolution and the current vendor landscape
To understand the present, it is always very helpful to have a look at the past. We started to evaluate platforms for connected workers back in 2019 and have adapted the scope of our evaluation over time to keep up with market evolution. The starting point of our evaluation was pretty simple - we asked ourselves: “What does augmented reality ...
Réussir sa digitalisation, élément clé pour les assureurs français
2021 a été une excellente année pour les assureurs français. Selon les derniers chiffres de la Fédération Française des Assureurs (FFA), leur résultat net a augmenté de 22% en 2021 et cette bonne performance s'est poursuivie au premier semestre 2022 malgré la récente volatilité des marchés
PwC is focusing on partnerships, alternative commercial models, and execution to innovate in the financial services sector
PAC recently had the opportunity to attend a PwC EMEA financial services (FS) analyst day focused on how they are helping to transform clients from strategy through to execution. Of the areas discussed, the digital banking partnership between PwC and Microsoft resonated significantly with PAC.
L’alliance Meta/Microsoft/Accenture pour accélérer l’adoption du métaverse d’entreprise
Lors du Meta Connect 2022 la semaine dernière, Meta a annoncé de nombreuses alliances qui vont entériner son entrée dans le marché du métaverse à destination des professionnels. La plus importante étant celle avec Microsoft, son concurrent direct (avec son produit Mesh For Teams).
PAC CxO survey reveals the reality, and opportunity, of enterprise 5G adoption across Europe
For 2022 PAC chose 5G as one of the key topics to survey 596 European CxOs across 14 countries. From the survey data highlighted in this blog, it is evident to PAC that 5G presents a significant opportunity for enterprises to improve their operations with the right support from solution/service providers.
Google Cloud Next ‘22 in Munich
Google Cloud Next ‘22 was a hybrid event across the globe. In addition to in-person physical events in New York, Sunnyvale, Munich, and Bengaluru, the content was broadcast and was also available on demand. Mopia Kamdoum and Aline Trautmann from PAC attended in Munich, gaining insights into Google Cloud activities in EMEA.
Les banques françaises continuent à investir pour accélérer leur transformation
Les banques françaises ont affiché de solides performances financières à la sortie de la crise de Covid-19. Les cinq plus grands établissements (BPCE, BNP, SG, Crédit Agricole, Crédit Mutuel) ont vu leur résultat net cumulé plus que doubler en 2021. Une bonne performance qui s'est poursuivie au premier semestre 2022. Afin de faire face à ce ...
A Day at NTT DATA Business Solutions, Transformation NOW! 2022
PAC spent a day at NTT DATA Business Solutions, Transformation NOW! 2022. This event was focused on SAP (RISE with SAP, S/4HANA, SAP BTP, SAP Signavio, and more), packed with customers and prospective customers absorbing the vast range of services and solutions that NTT DATA Business Solutions has to offer.
The Genesys G-Summit for UK&I demonstrated the importance of experience orchestration
PAC recently had the opportunity to attend a Genesys UK&I event, the customer experience (CX) and contact centre software company, to learn more about their products and how they support organisations’ CX journeys.
The Software and IT Services Market in the Swiss Public Sector
Digitalization has been significantly changing the Swiss public sector. Although the country has been making significant progress in terms of digitalization, the Swiss public sector is still lagging behind other countries. According to the 2022 "eGovernment Benchmark", a yearly monitoring instrument of the European Commission, Switzerland ...
Le numérique moins impacté que le reste de l’économie française
Alors que nous pensions les mauvaises nouvelles derrière nous et anticipions une reprise forte et « pérenne » de la croissance du marché des logiciels et services numériques, force est de constater que les évènements géopolitiques actuels (guerre en Ukraine, augmentation des prix de l’énergie, des composants, des carburants…) ont un impact ...
The complexity of managing assets across the supply chain and the role of ServiceNow
It is well understood that supply chains do not handle uncertainty and unpredictability well. Therefore, PAC considers the announcements by ServiceNow mentioned in this article, as part of the Tokyo release, as having the potential to optimise the complex nature of an organization's supply chain.
Le marché des logiciels en France poursuit sa transformation vers le cloud
Le marché des applications en France fait cohabiter deux familles d’applicatifs : les applicatifs disponibles sur étagère, et les applicatifs développés spécifiquement pour répondre à un besoin métier.
Cloudflare and Apple further challenging the CAPTCHA status quo
This year the challenge-response authentication landscape (dominated by CAPTCHA) is set to be disrupted by Cloudflare and Apple. Both companies are incorporating private access token technology to strengthen privacy by determining if a human is using a device without the person being overtly aware.
Managing Wind and Solar Farms With the Help of IoT
The energy sector is considered to be one of the most polluting industries. Given the climate targets that various companies and countries have set for themselves for the coming decades, energy suppliers must be on their toes. The industry has to change to adapt to stricter, more climate-friendly regulations and shifting customer ...