PAC interviewed IT decision-makers in user companies all over the world to get their views on current IT trends, key requirements, and investment plans. Part 1 of this report delivers primary research data and analysis on companies’ business & IT challenges as well as their IT spending & budgets regarding different topics, projects, and services. Part 2 focuses on innovative IT topics. This report presents and discusses the key results of the study for the banking and insurance sectors.

In the banking and insurance sectors, 501 companies participated in the survey, which was conducted in October 2020. The interviews were conducted with IT department managers and line of business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample comprised different sized companies from all over the world.

Click here for part 2 of this report.


PAC’s Analysis

  • Management summary
  • PAC’s recommendations 

Business & IT Challenges at a Glance

  • Business challenges
  • IT challenges

Review of IT Budget & Activities

  • IT budget
  • IT spending and projects

This report is accompanied by the Excel document “CxO Survey - Investment Priorities - Banking and Insurance - Detailed Datamart - Worldwide”, which contains the detailed findings from the survey for the banking and insurance sectors, broken down by region, company size, LoB vs IT, and by sub-sector.