In order to provide guidance in times of COVID-19 and against a highly dynamic IT landscape, PAC conducted the 2020 edition of its annual 'SITSI® CxO Investment Survey', interviewing IT decision-makers in user companies covering PAC’s SITSI core markets to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in October 2020.
This report presents and discusses the key results of the study in the USA. It delivers primary research data and analysis on:
- the business and IT challenges that companies are facing and prioritizing
- IT spending and budgets regarding different topics, projects and services
- innovative IT topics
In the USA, 300 companies participated in the survey. The interviews were conducted with IT department managers and line of business managers who are involved in decisions concerning (local) IT budgets, IT investments or IT sourcing. The survey sample comprised different sized companies from all industries.
- Management summary
- PAC’s opinion
- PAC’s recommendations
Business & IT Challenges at a Glance
- Business challenges
- IT challenges
Review of IT Budget & Activities
- IT budget
- IT spending and projects
Focus on Innovative IT Topics
- Cloud computing
- Business application software (BAS) and related services
- Cyber security
- Artificial intelligence, BI & analytics
- Internet of Things (IoT)
- Digital customer experience
This report is accompanied by the Excel document “CxO Survey - Investment Priorities - Detailed Datamart - USA”, which contains the detailed findings from the survey for the USA, broken down by company size, LoB vs IT, and by vertical sector.