We differentiate between two main aspects of digitalization: changes in customer experience as well as new opportunities at production, product and service level based on the IoT concept and technology.

We analyze the Digital CX & IoT markets in a structured and transparent way, based on clearly separated topic areas (contexts): digital factory, connected vehicles, smart transport, smart home & buildings, smart energy & resources, digital health, digital finance, digital government & smart cities, smart retail & CPG, digital telco, media & services, digital customer experience.

See below our current research and consulting offerings around these topic areas:

Research on software and IT services

Latest SITSI® research

Free white papers and trend studies

Free white papers and trend studies

PAC blog posts

Latest blog posts

CXP Group events

Events, workshops and webinars

Custom advisory and consulting

Learn more about our Vendor Portfolio