Objectives of the report:

  • Discuss challenges and needs with regard to design, operation and support of workplace environments in the digital age.
  • Present an update on the latest trends and developments around workplace management and transformation.
  • Identify and analyze paradigm changes required for the realization of the “Digital Workplace” as a holistic design and service concept.
  • Discuss key issues related to the implementation of new digital workplace concepts for design, operation and support as well as the provisioning of workplace equipment and mobile integration.
  • Identify the impacts of these change processes for IT software and service providers.



PAC’s Analysis

  • Management summary
  • PAC’s opinion
  • PAC’s recommendations

Introduction: The need for Digital Workplace Transformation

  • Workplace transformation needs to be part of the digital transformation agenda
  • Today’s workplaces are optimized for industrial work, not for knowledge work
  • Balancing act for IT decision makers: Paradigm shift required
  • Provider landscape in a disruptive phase

Paradigm Shifts in Digital Workplace Strategies

  • Design: Supporting collaboration and communication first in a natural way
  • Operating model: Centralized & cloud-based
  • Provisioning: Role-based rather than one size fits all
  • End user support: Between self-service portals and café bars
  • Mobility management: Integrated approaches instead of additional silos
  • Decision making and collaboration: Workplace management requires team play
  • Software manufacturers: Rivalry in the cloud
  • Workplace management services: From a commodity to a transformational outsourcing discipline