Figure of the day: IT challenges - CxO survey - banking and insurance
40% of the enterprise leaders in the banking and insurance sector we surveyed for the CxO Investment Survey worldwide rate optimization of end-user experience as a major IT challenge for their organization.
Major challenges related to the optimization of end-user experience were frequently cited by FIs in Southern (51%) and Central Europe (45%). Another 38% perceive the changing needs of customers in a digital world as challenging.
Advanced usage of digital customer channels (consultation and banking via web portals or mobile applications) can help FIs to benefit from the cost optimization potential of a more digitalized customer relationship and increased cross-selling opportunities.
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