Figure of the day: IT spendings - Customer Experience Management - France

Figure of the day: IT spendings - Customer Experience Management - France

Despite COVID-19, slightly less than one third of thr CxO Investment Survey respondents expect to spend more on both customer experience management (31%) and customer relationship management (30%) over the next two years. 

22% of respondents from the Public Sector and Utilities fields intend to spend less over the next 24 months on CEM.

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