SAPPHIRE NOW: resilience, profitability, and sustainability in difficult times

The coronavirus crisis forced SAP to hold the SAPPHIRE NOW customer show as a virtual event for the first time. And, as happens with novelties, it started with a failure, the streaming of Christian Klein's keynote did not work. SAP apologized to the many interested listeners who could not dial in and directed them to a video prepared in advance on the SAP Twitter account.


In his speech, Klein placed special emphasis on putting the customer at the center of any future developments. The recurring keywords, closely related to the current global situation, were resilience, profitability, and sustainability in the context of digital transformation, which cannot be postponed. The key message was that of an intelligent, data-driven enterprise enabled by SAP technologies.

SAP has strengthened the capabilities that make it an end-to-end vendor, consolidating its core, the intelligent suite (ERP, SCM, HCM), and enhancing the front end. In this context, Klein addressed the heterogeneous solution portfolio that has been repeatedly criticized by customers as a result of the many acquisitions made in recent years (Ariba, SuccessFactors, etc.). Here Klein promised the sensible and, in our opinion, overdue integration of the solutions into a consistent application portfolio that supports all business processes.

Taking a step forward, SAP presented a portfolio of 25 industry clouds, in cooperation with its partners, addressing the vertical processes and specific needs of its customers. This will mean major opportunities for both customers and partners, which can contribute significant added value and their long-time knowledge about specific industries.

There was only a brief reference in the keynote, but we expect much more news on this new portfolio of cloud-native solutions throughout the week at SAPPHIRE NOW.