The ServiceNow services market is one of the most competitive and dynamic markets in the IT services industry. And many of Europe’s leading providers are positioned to invest considerably in building out their capability to meet rapidly growing demand.
It is important, then, for PAC as a trusted voice in this market to assess the leading and most mature providers in the market today – with a view to providing an ongoing benchmark for their capability as it evolves over the coming years.
To provide this view of the market, we assessed a large number of service providers delivering ServiceNow services into the European market – selecting only the most mature. As a result, this report leans heavily towards the larger IT services firms and the major consultancies, including some of the regional and specialist boutiques that compete directly with these firms.
One assessment evaluates their overall delivery capabilities; in addition, there are separate assessments available for their workflow-specific capabilities:
- ServiceNow Services – Overall Capability
- ServiceNow Services – IT Workflows
- ServiceNow Services – HR Workflows
- ServiceNow Services – CSM Workflows
- ServiceNow Services – GRC Workflows
- ServiceNow Services – Security Workflows
- ServiceNow Services – Creator Workflows
The PAC RADAR is a tool for the holistic evaluation and visual positioning of leading software and ICT service providers on local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.