COVID-19 brought most industries to a halt. The retail industry was not exempt from this effect and now, as the world seems to be getting back on track, consumer habits have changed. Online shopping boomed during the lockdown months and people started paying more attention to local sourcing and sustainability. Now that store managers can finally open their doors again, they need to find a way to appeal to clients who have become more used to spending their money in online shops.

 

Contents:

  • Management Summary
  • Introduction
  • How COVID-19 Changed Customer Habits
  • New In-store Elements
  • Towards Omni-channel Retail
  • Conclusion
  • PAC’s Recommendations
    • Recommendations for IT providers
    • Recommendations for IT users

Authors