This Excel document provides our optimistic and pessimistic scenarios for the development of the Software & IT Services market in 2020 and 2021 as a consequence of the Covid-19 crisis.
It also includes a forecast for 2020 and 2021 broken down by quarters: year-on-year (YoY) and quarter-on-quarter (QoQ).

It contains market figures broken down by products and services as well as by vertical sectors. Figures include both volume and compound annual growth rates for the following segments:

  1. Total Software Products
            1.1. Infrastructure Software & Platforms
                  1.1.1. Operating Systems
                  1.1.2. N3SM (Network, System, Storage and Security Management)
                  1.1.3. Middleware
            1.2. Application Software Products
                  1.2.1. Office, Content & Collaboration
                  1.2.2. Horizontal Business Applications (incl. BI)
                  1.2.3. Vertical Business Applications
                  1.2.4. Technical Applications
            1.3. Software as a Service (SaaS)
                  1.3.1. N3SM & Middleware
                  1.3.2. Office, Content & Collaboration
                  1.3.3. Horizontal Business Applications (incl. BI)
                  1.3.4. Industry-specific Applications
       2. Total IT Services
            2.1. Infrastructure-related Services
                  2.1.1. Infrastructure Support Services
               Hardware Maintenance
               Field Services and Services Desk
                  2.1.2. Infrastructure-related Project Services
               Infrastructure-related Consulting
               Infrastructure-related System Integration
               Infrastructure-related IT Training
                  2.1.3. Infrastructure Outsourcing Services
               End User Devices Outsourcing
               Data Center Outsourcing & Hosting 
               Managed Data Center Services
               Public IaaS/PaaS
           2.2. Application-related Services
                  2.2.1. Application-related Project Services
               Process & Application-related Consulting
               Application-related System Integration
               Application-related IT Training
                  2.2.2. Application Management
           2.3. BPO
      Total Software and IT Services


The major segments and sub-segments are also broken down by the following vertical sectors:

  • Manufacturing
  • Banking
  • Insurance
  • Public Sector
  • Telecom
  • Utilities
  • Retail & Wholesale
  • Services & Consumers
  • Transport


Please click here to download a template showing you the structure of this Excel document.